“On yesterday evening approximately at 5:15pm I stopped by the dealership to set up an appointment to have my car serviced. I drove to the service garage and noticed it was dark so I drove back to the front entrance. Upon my entry I noticed my salesman that has sold me the last three cars on the phone and another gentleman whom I am assuming was a sales person greeted me. He asked could he help me and I told him I needed to set an appointment for servicing. He said they are gone for the day that I would need to call in the morning or stop back by. I said ok… and before I could turn to leave a young lady walked up to me that I didn’t know BUT who knew me and she called me by name. Her exact words were… Mrs King if you will give me your number tomorrow’s I will have Michelle from service give you a call to schedule that for you. I thought to myself …. WOW now that’s service!!!
Earlier today (8:30am) I received a call from Michelle who scheduled my appointment. Exactly two hours after I spoke to Michelle, I received a call from MaKeba, the sales associate confirming I had been taken care of.
Once again I say…. That’s Great Customer Service.
I will be sending MaKeba referrals! I’m not currently looking to trade just yet BUT I sure hope she is still with you when I do!!!
Give her a “Great job”for me!!!! This is one time I wished I was back on social media. 👍🏽” – Trish Rivers King (9/16/2020)
The service was prompt and costly. Courtesy transportation service was untimely. Customer service was great. The price was costly. Overall great experience with Albany Motorcars.
I experienced a puncture on a run flat tire while 1/3 into an 11 hr trip. Service manager Tori Hardin was a life saver!! With amazing resourcefulness she identified an opportunity to access a tire and I was in and out and back on the road in less than an hour!!! During that time I had the pleasure of meeting owner Wayne Gregory, who answered questions that enabled me to utilize Audible better for the rest of my trip! What started as a big wrinkle in my day was an amazing experience!!!! I CANT RECOMMEND THIS DEALERSHIP MORE HIGHLY -GO BMW OF ...
great service. they understand as a frontline ER physician, i need things done efficiently so the i could get sleep. and get back to work
I DIDN'T COME IN TO BUY A CAR TODAY, BUT Makeba Wright Was so helpful and friendly, She was very persuasive in selling my wife and I the vehicle of our dream.
I thought the video of the work performed was great.
I want to give a BIG shoutout to Makeba Wright who sold me my dream car 2018 Honda! There customer service was wonderful at Albany Motorcars.She is the BEST DEALER ever..So if you need a car please hit her up....you will not be disappointed
The service was outstanding !!! And I like the video of all the work that was done. Thank you all so much !!! Everything Was Awesome !!!