The Journey to Albany Motorcars Customer Family
My journey to the AMCF started just over two years ago. Never in my life had I been interested in owning or considered owning a foreign made vehicle. I was somewhat biased. At that time I had a Chevy Equinox which I had purchased from Carmax. I had been quite content with the vehicle until a small animal ran across the road in front of me an caused damages to the radar and several sensors. The vehicle could not be restored to running properly. A friend of mine allowed me to keep their ML 350 for a little over a month. I was very impressed with the Mercedes but declared that I would not purchase a foreign made vehicle. Eventually, I started doing a little research and I purchased a ML 350 from Carmax. I purchased the vehicle in the winter part of the year. When the summer came, I had issues with the air conditioner. Carmax was not very accommodating. They told me that because I didn’t say anything within 90 days, they were not liable to repair it without charging me. I was so irritated with them that I decided to take it to a Mercedes dealership. This is when I found my service department utopia. I met the infamous Michelle Albert. She was so accommodating, professional, and nice. Her staff took extreme pride in their work and was very cordial every single time I came in. At that time Chris did the servicing on my vehicle. That man would teach me about my vehicle and how to be ready for what would be coming up next. Then Mauricio Paige came on the scene. I could just tell that there was something special about him. He and Michelle would always work their magic to ensure that I was accommodated. I thought they just did this for me, but several customers shared the same claims about them with me. They are a super amazing team in a department that most would be cautious of. As you can imagine, I started having issues with the ML 350. I certainly did not want to buy another vehicle and I sure wasn’t going back to Carmax. One day during the course of the issues with the ML 350, I met a superstar, Makeba Wright. Makeba treated me as if I was her own personal project. John Padgett came along to help Makeba find what would be suitable and acceptable for me. John has a smooth way of teaching people difficult concepts. I would love for him to help us in the public education sector. (just putting that out there) He really does have some skills. Makeba worked tirelessly with ensuring that I had what I really liked and wanted. The girl has a heart of gold. Finally, I met Kim Shelley. Kim is the most kindest, patient finance person I have ever met. He is a genuine warm spirited man. I ended up purchasing a black 2021 ML300. I have named my vehicle “B” as in “be grateful for the angels (Albany Motorcars Best of the Best) that you have encountered on The Journey to Albany Motorcars Customer Family. I am so grateful to have encountered such an auspicious team of people.
Clarietta “Pam” Fields, Ed. D.
“On yesterday evening approximately at 5:15pm I stopped by the dealership to set up an appointment to have my car serviced. I drove to the service garage and noticed it was dark so I drove back to the front entrance. Upon my entry I noticed my salesman that has sold me the last three cars on the phone and another gentleman whom I am assuming was a sales person greeted me. He asked could he help me and I told him I needed to set an appointment for servicing. He said they are gone for the day that I would need to call in the morning or stop back by. I said ok… and before I could turn to leave a young lady walked up to me that I didn’t know BUT who knew me and she called me by name. Her exact words were… Mrs King if you will give me your number tomorrow’s I will have Michelle from service give you a call to schedule that for you. I thought to myself …. WOW now that’s service!!!
Earlier today (8:30am) I received a call from Michelle who scheduled my appointment. Exactly two hours after I spoke to Michelle, I received a call from MaKeba, the sales associate confirming I had been taken care of.
Once again I say…. That’s Great Customer Service.
I will be sending MaKeba referrals! I’m not currently looking to trade just yet BUT I sure hope she is still with you when I do!!!
Give her a “Great job”for me!!!! This is one time I wished I was back on social media. 👍🏽” – Trish Rivers King (9/16/2020)
I purchased a CPO Mercedes from out of state and was highly satisfied with the customer service and final product. Makeba was professional and we completed all paperwork in an hour. I would highly recommend Albany Motorcars.
The mechanic there are knowledgeable and they get you in and out. The customer service is great she is a friendly ,nice, respectable person thanks.
The service was prompt and costly. Courtesy transportation service was untimely. Customer service was great. The price was costly. Overall great experience with Albany Motorcars.
great service. they understand as a frontline ER physician, i need things done efficiently so the i could get sleep. and get back to work
I DIDN'T COME IN TO BUY A CAR TODAY, BUT Makeba Wright Was so helpful and friendly, She was very persuasive in selling my wife and I the vehicle of our dream.
Michelle is always willing to go above and beyond to make sure my car is taken care of in a timely manner. Her customer service skills are always on point and quite frankly, she is the reason I use Albany Motor Cars instead of going to another Mercedes dealership.
The service was excellent I would most definitely refer you all to someone else ,when I received my car back it was great I really appreciated everything that you all done ,.Thanks again .
Blake Wills of BMW of Albany , Georgia ( excellent Customer service and he made you feel very comfortable, did not have to wait long and was very knowledgeable )
In a time such as this & feeling uneasy visiting altogether I must say same extra friendly staff with superb service as usual. Blessings to a
The service I received was good. I had a windshield replaced. It should have been cleaned after they finished it. I had new tires put on but they were not cleaned, just put on. Whoever drove my car, had nasty shoes and didn’t wipe their feet. But, over all, the service was good.
Excellent she is very good took care of my car very well service was very good eddy was good Mechinic he did a good job
Those who work at our ALBANY dealership are really approachable and seem to be genuine about the customer relations.! Everyone who passes my way speaks and sometimes that’s all I need. Love the waiting room atmosphere, the magazines to read and the snacks are.ideal.
Wonderful dealership! Love my GLC 300!! Both Steve and Derick made sure we were informed and worked effortlessly to ensure drive away with the best deal!
Michelle Albert is top notch! She goes above and beyond and is the reason that I love Albany Motor Cars. I am always amazed at her professionalism and knowledge. She is definitely the best!
Steve Johnston was so easy to work with! He is so friendly and very knowledgeable about the vehicle I leased and definitely answered all my questions. I certainly felt his years of experience with Mercedes were valuable to me! He explained all the options I had available and helped me compare various vehicles and the packages and upgrades included with each one. Mauricio was also helpful with the Mercedes Me app and all the technical options in my vehicle. I am very happy with my new vehicle and with the service provided to me by Steve and Albany Motorcars!
The Service Department is top notch. I never have trouble making an appointment on my time and when I arrive, I’m always treated like family. Michelle and her tech’s are very knowledgeable and will bring attention to any concerns or recommendations. Plus my car is a always returned spotless inside and out!
My experience purchasing my vehicle was wonderful. The Sales Representative Steve Johnston was very knowledgeable about facts about the vehicle I was purchasing. He provided additional safety features about the vehicle I was unaware of. He made me feel very comfortable where I could asked him questions concerning each vehicle I was contemplating purchasing. The whole business transaction there was never the pressure to make a sale but to establish a client. I felt that my sales representative did an awesome job providing information on how to use the technology within my car within a short period of time.
Mr Steve Johnston is a wonderful polite knowledgeable and experience sales professional He treated us very nicely with respect and never pushed us to buy the vehicle We are very happy with our brand new 2020 GLC 450 Mercedes I also highly appreciate the help of the General Manager and to all his staff I most definitely recommend him wholeheartedly For my next vehicle I’m going to see Steve Johnston and Albany Motorcars Thank you Mr Johnston
Staff was prompt and professional as they worked through the sales experience. Each aspect of the process was thoroughly clarified as needed in a calm and professional manner.
I was waited on at my convenience and everything was very smooth and the staff were excellent! They went out of their way to provide excellent service,
I have had a long and excellent relationship with Albany Motorcars. Although my previous vehicle was not purchased there, I was always treated well with respect to service. That was a key factor in my dealer preference. Steve was excellent and confirmed my preference. Steve’s customer care is tops. James is the recently assigned manager, but was invovled and showed personal and positive interest in my satisfaction in concluding my transaction. Though not included in transaction, a shout-out also to Michelle Albert. I know that I will be in good hands for service.
Steve Johnston is professional in everyway ! Explained everything in detail and very easy to follow . Steve made sure that my wife and I understood everything that he went over and we did with no problems at all !
Steve Johnston and the staff at Albany Motorcars were very friendly, knowledgeable, and professional. I received exceptional service as they worked diligently ,above and beyond, to find the perfect MB for me. My family and I have purchased vehicles from Albany Motorcars for decades and will continue to do so for decades to come.
Not pushy and explained everything in detail. Given multiple options on financing vehicle. Made sure I understood how to operate vehicle and all the equipment.
Albany Motorcars is a great dealership to buy a car through. We worked with Steve Johnston and he was terrific. He was knowledgeable, courteous and in tune with what we were looking for. We went in with an idea of which car we wanted but changed our mind after driving it. Steve suggested that we look at the GLC 300 and it was perfect. What a great car and great buying experience. The purchase was smooth and easy. I would highly recommend Albany Motorcars! We drove from Auburn, Al and it was well worth the drive.
Albany Motor Cars is the place to purchase your new or used car. Our salesperson (Steve Johnston) and entire staff are spot on. They will treat you with the class and respect you deserve. My parents were looking to trade their Lincoln. They were looking at Lincoln and Cadillac. My daughter and I were in Albany looking at different makes and models. We stopped in and was introduced to Mr. Johnston. We explained what we were looking for and why. He took the time out of his day to demonstrate an MB E300. Very nice car. Drives and rides excellent. ...
I have been buying cars for awhile but the great experience I had with Albany Mercedes-Benz was one great memory in the book. Gay Crafts made my purchase go so smooth that I will recommend anyone to go see him if you’re looking to buy. Thank you Gay Craft for helping me leave with a smile! Kecie Brooks
I have been buying cars for many years, but the team at Albany Mercedes-Benz gave me one of the best experiences I have ever had. Guy Craft is a great salesman, he pushed those numbers and made my sale go quickly. My hat goes off to him. Thank you for the great customer service. Kecie Brooks
The sales consultant was knowledge of the vehicle and his customer service was excellent. He made my purchasing experience very pleasant and for the first time buying a car, I had no regrets after I bought it. I love Albany Motorcars and their wonderful staff.
The Customer Service is far reaching beyond the final sale of the vehicle purchase. The Sales person Jody Fitzpatrick is Professional & found the exact deal for my business. I would recommend this Dealership to family & friends . I appreciate Customer Service because I am in A Public Service Business and without service, you will loose a Client & Future Clients . Thank You Jody ! #cowgirlrealtor
Great Customer Service! Accomodating and approachable for any service needs. Michelle Elbert in Mercedes Service Department was very helpful, informative and prompt in Service from scheduling my vehicle, to getting it back in a timely manner! Thanks Michelle! Octavia
from Bipin Agarwal I have taken my Mercedes Michalle Service Adviser was Excellent. She is best. I highly recemomd to every body. She is very knowledgeable about product.
Top shelf sales and service! Respectful, attentive, prompt, accommodating... easily the best I've encountered. They all strive for personal excellence and complete customer satisfaction.
During every scheduled and unscheduled visit to the locate dealership, I also get treated with the upmost respect and the overall service continues to be great.
Personalized customer service was outstanding. I look forward to future business with them. I purchased this car from them and will purchase my next E 320 bluetec with them.
I like your facility. Its clean. Staff is very friendly. The ones I encountered held a conversation to make me feel at home. Your technicians do a very good job. I have never returned for a service that was to performed well. I love the car wash after service. I will definitely buy my next M.Benz from Albany Motors. Thank you for the wonderful you provided me over the years.
Ours experience was one of the best we have ever had the l staff made us fell right at home from time we walked in until we walked out with our new car.Thanks to the Albany Motorccars team my wife i driving the car of her dreams and you know the saying happy wife happy life. Thanks .....
I have had my Mercedes serviced here at Albany Motorcars every 10,000 miles since I have had it. They always cheerfully pick it up and leave me a loaner. The staff is always very helpful even when I have had warranty work done, I cannot say enough about how pleased I am with their overall service.
Very easy people to deal with that understand the value of time. I was in and out of the dealership after numbers were agreed upon in less than 90 minutes! These people have got it together!
I appreciated the no-nonsense, non-pressure sales approach by Ed Lane. He is an asset to your company. Thanks again for your help in my purchase.
Nice waiting area and friendly staff. I used the complimentary wifi and my computer which made my waiting time seem quick. Everyone I came in contact with was friendly and professional.
Had bumping noise under the hood of my car, so took it in to service and the staff here was quick to provide a diagnosis and get me back on my way.
Both of the ladies in the service department where professional, knowledgeable and friendly. While on vacation my new to me/ used Mercedes needed checked. The service department did a great job. They where honest and fair with their evaluation of the vehicle.
I had a great car buying experience at Albany Motorcars . The salesperson was awesome! He did not give up until i had the car that i wanted. He was engaging and a pleasure to do business with. I would definitely purchase a car from this business again.
One of the things I like about getting my car serviced with Albany Motorcars is that they get you in and out quickly. It also does not hurt that the staff here is very pleasant and very friendly. Thanks again for the great work.
I found the car online and was in contact with a staff member several times to schedule when I would come in and even gave me more information on the car. When I arrived there I got to test drive it right away and I loved it. I was excited!! The staff was great while I was waiting to sign paperwork, they were friendly and made me feel welcome. They were not pushy which is great. I was impressed by the service they provided.
Every visit here is a smooth and pleasant visit. From the sale to service staff all are extremely friendly and very helpful. One of the great things I like about the service department is the detailed communication about what is taking place with my repair and additional services that may or may not be needed. Will be visiting again in the near future.
All my services were completed in a very quick and expeditious manner and the staff that I encountered at this dealerships was friendly and respectful. Please thank all those who assisted they did a wonderful job.
Sales parts and service wer very friendly. They were patient which is good for me because I am an older than most. They always make you feel like a millionaire.
Was looking for a new car and James was able to get me in the Mercedes I desired at a price we all could agree upon.
Albany Motorcars has nothing but great people and that is probably why it is hands down, the greatest Mercedes dealership around. Every service visit I make, the people here go above and beyond to ensure that my visit is the best it can be. If you need a Mercedes or have one that needs servicing this is the place to go, you will not be disappointed.
The service team here at Albany Motorcars went above and beyond in assisting me with my car troubles. They worked after hours to get me back on the road so that I could get back home on time. I am extremely appreciative and the staff here was wonderful. Thanks Again!!!
Everyone from the repairman to front office was exceptional as to making me comfortable while waiting. They made me feel very special. Service advisor explained everything in detail and was extremely courteous, will not hesitate on returning for future services.
Service at the Albany Motorcars was outstanding. Service advisor was courteous and explained in detail the repair work that would be required for my visit. The repairs were completed in a timely manner and the waiting area was clean and quite.