“On yesterday evening approximately at 5:15pm I stopped by the dealership to set up an appointment to have my car serviced. I drove to the service garage and noticed it was dark so I drove back to the front entrance. Upon my entry I noticed my salesman that has sold me the last three cars on the phone and another gentleman whom I am assuming was a sales person greeted me. He asked could he help me and I told him I needed to set an appointment for servicing. He said they are gone for the day that I would need to call in the morning or stop back by. I said ok… and before I could turn to leave a young lady walked up to me that I didn’t know BUT who knew me and she called me by name. Her exact words were… Mrs King if you will give me your number tomorrow’s I will have Michelle from service give you a call to schedule that for you. I thought to myself …. WOW now that’s service!!!
Earlier today (8:30am) I received a call from Michelle who scheduled my appointment. Exactly two hours after I spoke to Michelle, I received a call from MaKeba, the sales associate confirming I had been taken care of.
Once again I say…. That’s Great Customer Service.
I will be sending MaKeba referrals! I’m not currently looking to trade just yet BUT I sure hope she is still with you when I do!!!
Give her a “Great job”for me!!!! This is one time I wished I was back on social media. 👍🏽” – Trish Rivers King (9/16/2020)
I purchased a CPO Mercedes from out of state and was highly satisfied with the customer service and final product. Makeba was professional and we completed all paperwork in an hour. I would highly recommend Albany Motorcars.
Very pleasant experience with no hassle. Makeba is the best sales rep ever!!!! Thanks Makeba for making this experience very smooth for me!!!~ Asa K Smith
Well laid out, well organizedNice selection of vehicles with photos clear and well placed.Description of vehicles are well defined with price estimates.
Mr Rob was very courteous, kind, extremely knowledge, and helpful.Will tells all my friends to use Albany motor car