Now that you’ve found the perfect Mercedes-Benz, we know you want to do everything you can to keep your vehicle in great condition for a long time. That’s why we here at Albany Motorcars have a complete service center and parts department to offer you here at our dealership. Call us to schedule a service appointment now!
Are you ready to learn how we can help you cruise the streets around the Albany, Leesburg, and Tifton, GA, areas, in your luxury automobile for years to come? Keep reading!
Assuring your vehicle will continue taking you on adventures is possible by staying up to date on its maintenance. Think of these service appointments as your vehicle’s wellness exams. During these visits, our highly trained technicians will do a thorough check of your Mercedes-Benz.
Some of the areas that will be focused on during these checkups include:
To ensure that having your vehicle serviced doesn’t interfere with your lifestyle, our service center offers early-bird and Saturday appointments. Plus, you can schedule your service appointment online, taking our goal of simple service one step further.
Our Trained Service Team
At our dealership, we take immense pride in the caliber of our service staff. We vet our team carefully, ensuring that each team member we bring on is not only highly trained but also passionate about Mercedes-Benz vehicles and the work we’re doing here at our facility.
We are committed to ongoing education when it comes to our team. We work hard to keep our technicians up to date with the latest training, certifications, and repair practices. This way, they are able to provide the premier level of care that your Mercedes-Benz deserves and requires.
The importance of our service team cannot be overstated. They are the backbone of our commitment to ensuring your vehicle’s longevity and performance. Whether it’s routine maintenance or complex repairs, our service staff is equipped with the knowledge and skills to handle it all.
When you choose our dealership for service, you’re not just getting repairs – you’re getting an experience that prioritizes transparency, efficiency, and expertise. We’re proud of the long-term relationships we are able to build with customers like yourself, and our friendly service team is key in doing so.
From oil changes to brake repairs, tire rotations to engine diagnostics, our service staff is dedicated to keeping your vehicle running smoothly. We understand the importance of your time and investment, and that’s why we strive for excellence in every service we provide.
When you drive away from our dealership after a service appointment, we want you to feel confident that your vehicle has received the best care possible. Our service staff is not just skilled technicians; they are automotive enthusiasts who genuinely care about the well-being of your vehicle.
Your Mercedes-Benz Maintenance Schedule
How will you know it’s time for service? Well, your Mercedes-Benz actually comes with a helpful tool – a maintenance schedule. Mercedes-Benz has two maintenance schedules for which its models follow. Let’s take a closer look at each and learn more about the services you may need as you drive.
Mercedes-Benz Service A
During the 10,000-mile check-in—which we call Service A—expertly trained technicians not only perform a comprehensive, step-by-step vehicle inspection but also replace certain key parts with Genuine Mercedes-Benz Parts.
All fluid level checks and corrections which are dependent on factory-recommended service intervals for your vehicle’s year and model
Tire inflation check and correction
Brake component inspection
Reset maintenance counter
Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA
All fluid level checks and corrections which are dependent on factory-recommended service intervals for your vehicle’s year and model
Tire inflation check and correction
Brake component inspection
Brake fluid exchange
Reset maintenance counter
Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA
Service B is when our highly skilled technicians do what they do best. With comprehensive training under their belts, as well as the use of the latest diagnostic tools and tests, they can help make certain that your Mercedes-Benz vehicle is running at optimal performance.
The Importance of Routine Service
Just as you visit your doctor on a regular basis, so should your car. Having a technician check the ins and outs of your luxury car is the best way to make sure each part of your model is working in tip-top shape, as well as identifying any parts that are functioning less than 100 percent. Thanks to their diligence, you’ll find your vehicle is running at peak performance for years on end.
If everything looks good, our team will let you pass along with a clean bill of health. If a potential issue is detected, however, our team will recommend one of two things:
That you monitor the part over the coming months, and plan to re-check it at a later date
That you replace the part before leaving to prevent further issues
If a part needs to be replaced, our technicians never need to go far. Our service center is also equipped with an on-site parts center.
Mercedes-Benz Parts Department
When it comes to repairing worn components, replacing a part, or customizing your vehicle, our parts department is here to help. We use only genuine original equipment manufacturer (OEM) Mercedes-Benz parts, so you’re getting the highest quality experience possible. You can trust that these higher quality parts will fit perfectly and allow you to travel farther distances without the need to replace them again.
Another way we guarantee that keeping your vehicle in great condition won’t interfere with your daily life is through our online parts order form. By filling it out, you can request new parts for your vehicle in little to no time—and right from the comfort of your own home. As soon as they’re ready to be picked up, we’ll let you know.
Going Above & Beyond
Even when you’re diligent about staying on top of your vehicle’s maintenance schedule, the unexpected can still happen. Should you find yourself with a flat tire on the side of the road, our service center will still be there for you.
You can access Roadside Assistance 24/7 with any issues that may arise while on the go. By downloading the free app, requesting assistance has never been easier. Through the app, you can request assistance in seconds. Using the phone app can access your GPS, so assistance can arrive at your exact location.
Service Specials
On top of our service packages, our service center works hard to ensure you get the most out of your service experience. That includes helping you get your Mercedes-Benz serviced for less than imagined by offering a variety of service specials.
Our service specials rotate regularly, so make sure to frequently check back to see if we have a special for the service you need. Some of our specials help you save on your overall service. Other specials are for specific services, like spark plug or oil filter replacement or replace oil filter.
A list of current service specials is always available on our website. This way, you always have easy access to our current selection of service specials. All you need to do to redeem is print out the special and bring it with you during your service appointment. Our team will take care of everything else!
Learn More About Service with Our Helpful Guides
You want to do everything you can to keep your vehicle in peak condition, but there’s a lot to know and keep track of. To help you learn all there is to know about your vehicle’s requirements, we’ve created a variety of service guides, ranging from topics like synthetic motor oil replacements to transmission repairs. Each service guide provides helpful information that’s presented in an easy-to-digest manner.
To expand your knowledge of your vehicle’s service requirements, click any of the links on this page. Of course, if you have any questions along the way, don’t hesitate to ask! Our team of technicians is always here to help.
Service FAQs
Want quick information on your vehicle’s necessary service? Here are some service FAQs!
How Often Should I Replace My Car’s Synthetic Motor Oil? Experts recommend replacing your car’s synthetic motor oil every 5,000 to 7,000 miles. This helps keep the oil fresh and free of debris to keep the engine and other working parts properly lubricated. In doing so, you prevent friction—and possibly overheating your car’s engine.
How Do I Know If My Car’s Tires Are Worn Out? The lifespan of a car’s tires depends on their condition. Road conditions, climate, and driving habits are just some of the factors that may decrease the lifespan of tires. It’s recommended to have the condition of your car’s tires professionally inspected annually. Tire tread is one of several ways you can determine if it’s time for a fresh set of wheels. Simply grab a penny and insert it head down into the tire’s tread. If any amount of Lincoln’s head disappears, it’s time for new tires.
Why Are My Car’s Brakes Squeaking? Brake squeak is a built-in reminder that it’s time to have your brakes checked. There are many reasons your car’s brakes are squeaking, ranging anywhere from damp breaks to worn brake pads. Since there are many different causes of brake squeak, it’s always best to have a technician examine your brakes.
Do I need a New Battery? If your car needs a new battery, it will likely be obvious. Internal electrical features will start to dim, exterior headlights will, as well. Of course, if your car fails to start, it is a surefire sign you need a new battery or, at the very least, a jump-start.
How Can I Schedule Service? When the time comes for an appointment, you can, of course, set one up by calling our service department. We do, however, also offer an online scheduling portal that will make it much easier to get penciled in with an appointment at your convenience.
Can I Schedule Service for a Recall? Yes, like all maintenance and repairs, we also handle recalls here at our service facility. You can set up an appointment and we will be more than happy to handle your Mercedes-Benz recall should one arise.
Visit Our Mercedes-Benz Service Center in Albany, GA Today
Whether you need routine maintenance, a part for a DIY project, or roadside assistance, our team of expert technicians is here to help you every step of the way.
We go out of our way to ensure your time at our dealership is enjoyable. We offer a customer lounge with comfortable seating, charging stations, high-end coffee station, drink station, snack bar, and more.
Electric Charging stations are available to quickly charge your electric vehicle
Accessories For those who wish to enhance their ownership experience, we offer a range of finely crafted products tailored to the Mercedes-Benz enthusiast.
Complimentary Car Wash & Vacuum with Service
Online Bill Payment Options
Shop Online w/ Upfront Pricing
Delivery to your home or office
Sell us your car, regardless if you buy ours
Complimentary High Speed WiFi
Visit us to explore all of the amenities available at your local Mercedes-Benz dealer, Albany Motorcars.
To learn more about the ways we can help you spend more time cruising around the areas of Albany, Leesburg, and Tifton, Georgia—and spend less time in the garage—visit us at Albany Motorcars today!
We are currently updating our Specials. Please check back soon.
Very prompt, professional, and knowledgeable. Mr. Dexter is on point and earns your business!!! I’ll be back as well as anyone I know looking for a BMW or Mercedes!
My experience was outstanding . Everyone there was beyond helpful and patient. I have been to several different Mercedes dealerships and this by far has been the best experience
I purchased a CPO Mercedes from out of state and was highly satisfied with the customer service and final product. Makeba was professional and we completed all paperwork in an hour. I would highly recommend Albany Motorcars.
The service was prompt and costly. Courtesy transportation service was untimely. Customer service was great. The price was costly. Overall great experience with Albany Motorcars.
I DIDN'T COME IN TO BUY A CAR TODAY, BUT Makeba Wright Was so helpful and friendly, She was very persuasive in selling my wife and I the vehicle of our dream.
Michelle is always willing to go above and beyond to make sure my car is taken care of in a timely manner. Her customer service skills are always on point and quite frankly, she is the reason I use Albany Motor Cars instead of going to another Mercedes dealership.
The service was excellent I would most definitely refer you all to someone else ,when I received my car back it was great I really appreciated everything that you all done ,.Thanks again .
Blake Wills of BMW of Albany , Georgia ( excellent Customer service and he made you feel very comfortable, did not have to wait long and was very knowledgeable )
The service I received was good. I had a windshield replaced. It should have been cleaned after they finished it. I had new tires put on but they were not cleaned, just put on. Whoever drove my car, had nasty shoes and didn’t wipe their feet. But, over all, the service was good.
Those who work at our ALBANY dealership are really approachable and seem to be genuine about the customer relations.! Everyone who passes my way speaks and sometimes that’s all I need. Love the waiting room atmosphere, the magazines to read and the snacks are.ideal.
Wonderful dealership! Love my GLC 300!! Both Steve and Derick made sure we were informed and worked effortlessly to ensure drive away with the best deal!
Michelle Albert is top notch! She goes above and beyond and is the reason that I love Albany Motor Cars. I am always amazed at her professionalism and knowledge. She is definitely the best!
Steve Johnston was so easy to work with! He is so friendly and very knowledgeable about the vehicle I leased and definitely answered all my questions. I certainly felt his years of experience with Mercedes were valuable to me!
He explained all the options I had available and helped me compare various vehicles and the packages and upgrades included with each one.
Mauricio was also helpful with the Mercedes Me app and all the technical options in my vehicle.
I am very happy with my new vehicle and with the service provided to me by Steve and Albany Motorcars!
The Service Department is top notch. I never have trouble making an appointment on my time and when I arrive, I’m always treated like family. Michelle and her tech’s are very knowledgeable and will bring attention to any concerns or recommendations. Plus my car is a always returned spotless inside and out!
My experience purchasing my vehicle was wonderful. The Sales Representative Steve Johnston was very knowledgeable about facts about the vehicle I was purchasing. He provided additional safety features about the vehicle I was unaware of. He made me feel very comfortable where I could asked him questions concerning each vehicle I was contemplating purchasing. The whole business transaction there was never the pressure to make a sale but to establish a client. I felt that my sales representative did an awesome job providing information on how to use the technology within my car within a short period of time.
Mr Steve Johnston is a wonderful polite knowledgeable and experience sales professional
He treated us very nicely with respect and never pushed us to buy the vehicle
We are very happy with our brand new 2020 GLC 450 Mercedes
I also highly appreciate the help of the General Manager and to all his staff I most definitely recommend him wholeheartedly
For my next vehicle I’m going to see Steve Johnston and Albany Motorcars
Thank you Mr Johnston
Staff was prompt and professional as they worked through the sales experience. Each aspect of the process was thoroughly clarified as needed in a calm and professional manner.
I was waited on at my convenience and everything was very smooth and the staff were excellent! They went out of their way to provide excellent service,
I have had a long and excellent relationship with Albany Motorcars. Although my previous vehicle was not purchased there, I was always treated well with respect to service. That was a key factor in my dealer preference. Steve was excellent and confirmed my preference. Steve’s customer care is tops. James is the recently assigned manager, but was invovled and showed personal and positive interest in my satisfaction in concluding my transaction. Though not included in transaction, a shout-out also to Michelle Albert. I know that I will be in good hands for service.
Steve Johnston is professional in everyway ! Explained everything in detail and very easy to follow . Steve made sure that my wife and I understood everything that he went over and we did with no problems at all !
Steve Johnston and the staff at Albany Motorcars were very friendly, knowledgeable, and professional. I received exceptional service as they worked diligently ,above and beyond, to find the perfect MB for me. My family and I have purchased vehicles from Albany Motorcars for decades and will continue to do so for decades to come.
Not pushy and explained everything in detail. Given multiple options on financing vehicle. Made sure I understood how to operate vehicle and all the equipment.
Albany Motorcars is a great dealership to buy a car through. We worked with Steve Johnston and he was terrific. He was knowledgeable, courteous and in tune with what we were looking for. We went in with an idea of which car we wanted but changed our mind after driving it. Steve suggested that we look at the GLC 300 and it was perfect. What a great car and great buying experience. The purchase was smooth and easy. I would highly recommend Albany Motorcars! We drove from Auburn, Al and it was well worth the drive.
Albany Motor Cars is the place to purchase your new or used car. Our salesperson (Steve Johnston) and entire staff are spot on. They will treat you with the class and respect you deserve. My parents were looking to trade their Lincoln. They were looking at Lincoln and Cadillac. My daughter and I were in Albany looking at different makes and models. We stopped in and was introduced to Mr. Johnston. We explained what we were looking for and why. He took the time out of his day to demonstrate an MB E300. Very nice car. Drives and rides excellent. ...
I have been buying cars for awhile but the great experience I had with Albany Mercedes-Benz was one great memory in the book. Gay Crafts made my purchase go so smooth that I will recommend anyone to go see him if you’re looking to buy. Thank you Gay Craft for helping me leave with a smile!
Kecie Brooks
I have been buying cars for many years, but the team at Albany Mercedes-Benz gave me one of the best experiences I have ever had. Guy Craft is a great salesman, he pushed those numbers and made my sale go quickly. My hat goes off to him. Thank you for the great customer service.
Kecie Brooks
The sales consultant was knowledge of the vehicle and his customer service was excellent. He made my purchasing experience very pleasant and for the first time buying a car, I had no regrets after I bought it. I love Albany Motorcars and their wonderful staff.
The Customer Service is far reaching beyond the final sale of the vehicle purchase. The Sales person Jody Fitzpatrick is Professional & found the exact deal for my business. I would recommend this Dealership to family & friends . I appreciate Customer Service because I am in A Public Service Business and without service, you will loose a Client & Future Clients . Thank You Jody !
#cowgirlrealtor
Great Customer Service! Accomodating and approachable for any service needs. Michelle Elbert in Mercedes Service Department was very helpful, informative and prompt in Service from scheduling my vehicle, to getting it back in a timely manner! Thanks Michelle!
Octavia
Top shelf sales and service! Respectful, attentive, prompt, accommodating... easily the best I've encountered. They all strive for personal excellence and complete customer satisfaction.
During every scheduled and unscheduled visit to the locate dealership, I also get treated with the upmost respect and the overall service continues to be great.
Personalized customer service was outstanding.
I look forward to future business with them. I purchased this car from them and will purchase my next E 320 bluetec with them.
I like your facility. Its clean. Staff is very friendly. The ones I encountered held a conversation to make me feel at home. Your technicians do a very good job. I have never returned for a service that was to performed well. I love the car wash after service. I will definitely buy my next M.Benz from Albany Motors. Thank you for the wonderful you provided me over the years.
Ours experience was one of the best we have ever had the l staff made us fell right at home from time we walked in until we walked out with our new car.Thanks to the Albany Motorccars team my wife i driving the car of her dreams and you know the saying happy wife happy life. Thanks .....
I have had my Mercedes serviced here at Albany Motorcars every 10,000 miles since I have had it. They always cheerfully pick it up and leave me a loaner. The staff is always very helpful even when I have had warranty work done, I cannot say enough about how pleased I am with their overall service.
Very easy people to deal with that understand the value of time. I was in and out of the dealership after numbers were agreed upon in less than 90 minutes! These people have got it together!
Nice waiting area and friendly staff. I used the complimentary wifi and my computer which made my waiting time seem quick. Everyone I came in contact with was friendly and professional.
Both of the ladies in the service department where professional, knowledgeable and friendly.
While on vacation my new to me/ used Mercedes needed checked. The service department did a great job. They where honest and fair with their evaluation of the vehicle.
I had a great car buying experience at Albany Motorcars . The salesperson was awesome! He did not give up until i had the car that i wanted. He was engaging and a pleasure to do business with. I would definitely purchase a car from this business again.
One of the things I like about getting my car serviced with Albany Motorcars is that they get you in and out quickly. It also does not hurt that the staff here is very pleasant and very friendly. Thanks again for the great work.
I found the car online and was in contact with a staff member several times to schedule when I would come in and even gave me more information on the car. When I arrived there I got to test drive it right away and I loved it. I was excited!! The staff was great while I was waiting to sign paperwork, they were friendly and made me feel welcome. They were not pushy which is great. I was impressed by the service they provided.
Every visit here is a smooth and pleasant visit. From the sale to service staff all are extremely friendly and very helpful. One of the great things I like about the service department is the detailed communication about what is taking place with my repair and additional services that may or may not be needed.
Will be visiting again in the near future.
All my services were completed in a very quick and expeditious manner and the staff that I encountered at this dealerships was friendly and respectful. Please thank all those who assisted they did a wonderful job.
Sales parts and service wer very friendly. They were patient which is good for me because I am an older than most. They always make you feel like a millionaire.
Albany Motorcars has nothing but great people and that is probably why it is hands down, the greatest Mercedes dealership around. Every service visit I make, the people here go above and beyond to ensure that my visit is the best it can be. If you need a Mercedes or have one that needs servicing this is the place to go, you will not be disappointed.
The service team here at Albany Motorcars went above and beyond in assisting me with my car troubles. They worked after hours to get me back on the road so that I could get back home on time. I am extremely appreciative and the staff here was wonderful. Thanks Again!!!
Everyone from the repairman to front office was exceptional as to making me comfortable while waiting. They made me feel very special.
Service advisor explained everything in detail and was extremely courteous, will not hesitate on returning for future services.
Service at the Albany Motorcars was outstanding. Service advisor was courteous and explained in detail the repair work that would be required for my visit. The repairs were completed in a timely manner and the waiting area was clean and quite.
*(Synthetic motor oil replacement applies to MY08-older)
*Price advertised for Service A/Service B includes all factory-required components. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model. (Valid for MY09-newer).
Albany Motorcars is located at:805 East Oglethorpe Boulevard • Albany, GA 31705
