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Service Department / Contact
Ask Our Service Team Anything
Strange noise? Warning light you've never seen before? Not sure if that maintenance message is urgent? Send us the question — a Mercedes-Benz technician at 805 East Oglethorpe Blvd will get back to you with a straight answer.
Send a Message to Our Technicians
Fill out the form below and someone from the service drive — not a call center — will follow up. Most questions get an answer the same business day. If your car isn't safe to drive, skip the form and call us at (229) 304-1327 instead.
Already Know What You Need?
If your question is really "can I get in this week," you can skip the back-and-forth. These pages handle the most common reasons people write to us.
Schedule Service
Pick a day and time that works. Monday through Friday, 8:00 to 5:30.
Book an appointmentService Specials
Current offers on maintenance and repairs before you commit to anything.
See the offersTire Specials
Georgia heat is hard on rubber. Check pricing on tires matched to your Mercedes-Benz.
Browse tiresOrder Parts
Genuine Mercedes-Benz parts, ordered through our counter here in Albany.
Start an orderCurious about pricing before the work starts? We also offer service financing, and our service FAQs cover the questions we hear most at the counter.
Stranded on the Side of US-82?
Don't fill out a form from the shoulder of the highway. Mercedes-Benz Roadside Assistance is available around the clock — and once you're safe, we'll handle the repair here in Albany.