Full review text opened.
DealerRater - Jan 11, 2024
I regret to inform that, despite my initial review expressing dissatisfaction with Albany Motor Cars, the situation remains unchanged, and essential items promised at the time of purchase have not been provided even after eight months (since 4/27/2024).
The promised spare key, new windshield wipers or reimbursement for the ones I had to purchase due to the poor condition of the ones that came with the certified car, and trunk mat are still pending, contrary to the assurance that they would be delivered within 30 days.
Attempts to resolve these issues have been met with frustration, as the manager, despite over 20 voicemails and numerous texts ( proof in place) and requests for a callback, has not taken the initiative to address or rectify the situation except for sending me extra mats (which were provided at the time of purchase).
The lack of responsiveness and indifference to customer concerns demonstrate a severe lapse in customer service.
The subpar treatment and unfulfilled promises not only undermine the trust placed in a certified Mercedes dealership but also highlight the disconnect between customer expectations and the actual service provided by Albany Motor Cars. The disregard for maintaining the high standards expected from Mercedes, especially in terms of a detailed interior, further exacerbates the disappointment.
Regrettably, I have been left with no choice but to escalate this matter to the corporate level, as the ongoing neglect from Albany Motor Cars demands a more serious intervention.
#mercedesbenz #mercedespoorcustomerservice @mercedesbenz
